Sales Support Superstar
Job Description & Workplace Context
Key Responsibilities
- Act as a trusted connection between customers, coaches, and operational teams
- Follow up on customer needs and opportunities identified through coaching conversations
- Confirm customer requirements and ensure accurate information is captured
- Coordinate referrals and ensure each opportunity progresses through the appropriate process
- Communicate clearly with customers regarding next steps and required actions
- Build customer confidence through professional and reliable follow-up
- Ensure customer information is handled accurately and appropriately
- Monitor outstanding actions and take ownership of completing customer requirements
- Work with internal teams to ensure agreed customer solutions are delivered effectively
- Identify inconsistencies, missing information, or potential issues and arrange appropriate resolution
- Maintain strong relationships with customers and internal stakeholders
- Represent the organisation professionally across customer interactions
- Manage multiple customer requests while maintaining accuracy and service quality
- Use relevant technology and systems to manage customer information and workflows
- Resolve customer issues through practical problem-solving and sound judgement
- Contribute to a collaborative team environment focused on positive customer outcomes
Candidate Requirements & Eligibility
- Previous experience in sales, customer service, client support, or another customer-facing environment
- Strong verbal and written communication skills
- Ability to build trust and establish positive professional relationships
- Confident communicating with customers face-to-face and through other channels
- Strong attention to detail when reviewing and managing customer information
- Ability to accurately understand, confirm, and action customer requirements
- Excellent organisation and time-management skills
- Ability to manage competing priorities and multiple stakeholders
- Positive, proactive, and customer-first approach
- Strong sense of ownership and accountability
- Resilience and adaptability in a changing work environment
- Confident using technology and willing to learn new systems
- Strong problem-solving and critical-thinking abilities
- Reliable and collaborative team member
- Professional approach to handling confidential and customer-related information
- Commitment to delivering accurate, consistent, and trustworthy customer support
- Sponsorship available for suitable overseas candidates who meet the position requirements and applicable visa criteria.
Inquire About This Role
Our dedicated overseas recruitment team handles candidate matching and eligibility verification. Contact us directly to inquire about this position.
Get in touch with pitarata.lk recruitment consultants for full vacancy details and migration pathway options.
Tips for Success
How to make your application stand out
When you apply for the position, it is ideal to quote the title you are applying for ("Sales Support Superstar") and attach a good cover letter.
Attach a detailed CV that highlights your relevant experience and skills and email to visa@redmigration.com.
Rather than a conventional CV, try using a Talent Tabloid profile. Simply create your profile and send us your username — digital profile is best!
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